Customer Service



1. PAYMENT VIA INTERNET, IS IT REALLY SECURED ?

Secured payment is our main priority at Musibox.com ! We are working along with Paypal for secured payments. Paypal is satisfying millions of users who make their online shopping in secured mode. Subsidiairy of E-bay, Paypal is using the latest technologies of online security. Added to the security standards of Musibox.com, our site guarantees confidentiality of your personnal information.

2. WHAT PAYMENT MODES DOES MUSIBOX ACCEPT ?

At the present time, we can only accept payments by credit cards via Paypal secured system. For any other type of payment, please contact us : contact@musibox.com

3. WHAT CURRENCY DOES MUSIBOX ACCEPT ?

We accept Canadian dollars (CAD) and American dollars (USD) only.

4. ARE THERE ANY APPLICABLE TAXES ?

Musibox's business place is based in Canada in the province of Quebec. Therefore, Canadian residents must add the proper government taxes to their order (GST + QST for the residents of the province of Quebec, and GST only for the other provinces). For all the other countries there are no taxes applicable. However, Musibox is not responsible for eventual custom taxes that may occur according to the countries..

5. IN WHICH COUNTRY DO YOU DELIVER ?

We accept orders from every country and we can deliver anywhere on the planet.

6. HOW DO YOU SEND THE ORDERS ?

We send your orders by regular postal mail via Canada Post. For any other delivery method, please contact us by email: contact@musibox.com

7. HOW LONG DOES IT TAKE BEFORE I RECEIVE MY ORDER ?

Your order is processed by Musibox as soon as your payment is confirmed. Then, the delivery delays depend on the postal services only. We send your order by regular postal mail via Canada Post and the delay may vary according to the period of the year and the country of delivery. We kindly ask you to allow a maximum of 4 to 5 weeks for delivery. Whether you still haven't received your order by then, please contact us : contact@musibox.com